Privacy Policy
Introduction
Your trust is crucial to us, and we deeply understand the importance of personal information to you. We will collect your personal information within reasonable and necessary limits in accordance with legal requirements. We are committed to protecting your information through appropriate and effective information security technologies and management procedures, taking corresponding safety measures to prevent data breaches, damage, or loss.
Therefore, Changsha Sunye Electric Co., Ltd. (or referred to as “we”) has formulated this Privacy Policy. Please note:
This policy applies to all products and services provided by the Changsha Sunye Electric website.
Please be advised that this policy does not apply to services provided by third parties. For example, if you access a third-party website, client, or program via platforms related to Changsha Sunye Electric, any personal information you provide to such third-party service providers is not governed by this policy.
Before using any platform related to Changsha Sunye Electric, please read and fully understand this policy carefully, especially the clauses marked in bold or underlined. You should pay particular attention to these terms before agreeing to them. If you have any questions regarding this policy, you may contact us at 400-0755-731.
If you are a minor under the age of 18, please read this policy together with your legal guardian and pay special attention to the provisions concerning minors' use of our services.
This policy mainly explains:
1 Our role
2 What information we collect from you
3 How we use your information
4 Under what circumstances we share your information
5 Public disclosure
6 How we store your information
7 How we protect your information
8 Your rights
9 Protection of information about minors
10 How to contact us
11 Updates to the policy
1 Our Role
We act as the controller of your data. This means we determine how your personal information is processed and for what purposes. We understand your concerns regarding how your data is used and shared, and we appreciate your trust. We will handle your data carefully and responsibly.
2 What Information We Collect From You
We collect your information based on the principles of legality, reasonableness, and necessity. When providing specific services, we will clearly inform you of the type of information we will collect and its intended use, in response to your specific service request.
2.1 User Interaction Data
When you leave messages, comments, or post updates on the official Changsha Sunye Electric website, we collect your nickname, message content, comments, and dynamic posts. These items will be stored on our servers. Please note that publicly posted information may contain your or others’ personal or even sensitive information. For instance, if you choose to upload images containing personal information when commenting, please carefully consider whether to share or publicly disclose such information while using our services.
2.2 Customer Feedback Information
To facilitate online customer feedback, we may collect the following information: contact details, issue descriptions, and images or videos illustrating the problem. This helps us better analyze and resolve issues, communicate with you for further details, and track and close service cases. If you do not provide such information, we may be unable to effectively identify and address the issues you report.
2.3 Other Information
We may also collect other types of information:
- Survey responses you submit to us
- Information you provide when participating in user experience programs or various activities organized by Changsha Sunye Electric
- Other information you provide during interactions with us
2.4 Third-Party Personal Information
If the information you provide contains personal data of other users, you must ensure you have obtained proper authorization before providing it to us. If we use your information for purposes not specified in this agreement or share it with third parties, we will obtain your prior consent.
2.5 Exceptions to Consent: You fully understand and agree that under the following circumstances, we may collect, use, share, transfer, or publicly disclose your personal information without your consent, and we may not respond to requests for correction/modification, deletion, cancellation, withdrawal of consent, or information retrieval:
2.5.1 Related to national security, defense security, etc.;
2.5.2 Related to public safety, public health, significant public interests, etc.;
2.5.3 Related to criminal investigations, prosecutions, trials, and enforcement of judgments, etc.;
2.5.4 To protect the life, property, and other significant legal rights and interests of you or others, but it is difficult to obtain your consent;
2.5.5 You have publicly disclosed your personal information;
2.5.6 Personal information collected from legally disclosed information sources, such as lawful news reports, government information disclosures, etc.
2.5.7 Necessary for signing and performing contracts with you or other written documents;
2.5.8 Necessary for maintaining the safety and stable operation of the products and/or services we provide, such as discovering and handling product/service faults;
2.5.9 Other situations stipulated by laws and regulations.
3 How We Use Your Information
3.1 We maintain your personal data up-to-date; securely store or destroy it; minimize the collection and retention of data needed to provide you with services; protect personal information from leaks, misuse, unauthorized access, and disclosure; and take appropriate technical measures to protect the security of your personal information.
3.2 We use your information for the following purposes:
3.2.1 Provide services according to contracts signed with you.
3.2.2 Fulfill your service requests, make changes upon your request, provide requested information (such as marketing materials), and offer technical support.
3.2.3 Contact you to resolve problems.
3.2.4 Other uses permitted by you.
4 Under What Circumstances We Share Your Information
We will not share your personal information with companies, organizations, or individuals outside of Changsha Sunye Electric Co., Ltd., except under the following circumstances:
4.1 Sharing under statutory circumstances: We may share your personal information according to laws and regulations, litigation disputes resolution needs, or requests from administrative or judicial authorities.
4.2 Sharing after obtaining explicit consent: After obtaining your clear consent, we will share your personal information with third parties.
4.3 Sharing with affiliated companies: To facilitate the provision of products and services, recognize account anomalies, and protect the safety of other users or the public, your personal information may be shared with our affiliated companies and/or designated service providers. We will only share necessary personal information, which is subject to the purpose stated in this agreement. If we share your sensitive personal information or if affiliated companies change the purpose of using and processing personal information, we will seek your consent again.
4.4 Sharing with authorized partners: We may entrust authorized partners to provide certain services or perform functions on our behalf. We will only share your information for legitimate, proper, necessary, specific, and clear purposes stated in this agreement. Authorized partners can only access information necessary for their duties and cannot use it for other purposes. We do not need to notify you or obtain your consent for the use and sharing of processed data.
4.5 We will not transfer your personal information to any company, organization, or individual, except under the following circumstances:
4.5.1 Transfer after obtaining explicit consent: After obtaining your explicit consent, we will transfer your personal information to another party;
4.5.2 In the event of mergers, internal/external business reorganizations, acquisitions, or bankruptcy liquidation involving relevant service providers, if personal information transfer is involved, we will require the new company, organization, or individual holding your personal information to continue to be bound by this agreement, otherwise, we will require them to seek your consent again.
5 Public Disclosure
We will only publicly disclose your personal information under the following conditions:
5.1 With your consent;
5.2 Based on legal requirements: In cases required by law, legal procedures, lawsuits, or mandatory demands from government departments, we may publicly disclose your personal information.
6 How We Store Your Information
According to legal requirements, personal information collected and generated within the territory of the People's Republic of China will be stored within the territory. We will not cross-border transmit or store your personal data.
7 How We Protect Your Information
7.1 We have adopted industry-standard, reasonable, and feasible security protection measures to protect your information, preventing unauthorized access, disclosure, use, modification, damage, or loss of personal information. For example, data exchanged between your browser and server is protected by SSL protocol encryption; we provide HTTPS protocol secure browsing methods for each website of the Changsha Sunye Electric platform; we use encryption technology to enhance the security of personal information; we deploy trusted protection mechanisms to prevent malicious attacks on personal information; we implement access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct training courses on security and privacy protection to strengthen employees' awareness of the importance of protecting personal information.
7.2 The Internet is not an absolutely secure environment. When using products or services provided by Changsha Sunye Electric, we strongly recommend that you do not send your information through non-Changsha Sunye Electric recommended communication methods.
7.3 In the unfortunate event of a personal information security incident, we will inform you of the basic situation and potential impact of the security incident, the measures we have taken or will take, suggestions for self-prevention and risk reduction, remedial measures, etc., in accordance with legal requirements. We will inform you through emails, letters, telephone calls, push notifications, etc. If it is difficult to notify each affected individual separately, we will adopt reasonable and effective ways to announce it. At the same time, we will report the handling of the personal information security incident to regulatory authorities as required.
8 Your Rights
You have the right to manage your information, including:
8.1 Correcting your personal information
If you find that we have handled your personal information incorrectly, you have the right to request corrections or supplements. You can correct or supplement information through accessing the personal information settings page or contacting us directly.
8.2 Deleting your personal information
Under the following circumstances, you can contact 400-0755-731 to request the deletion of your personal information:
8.2.1 If we violate laws and regulations in handling personal information;
8.2.2 If we collect and use your personal information without your explicit consent;
8.2.3 If we seriously violate agreements in handling personal information;
8.2.4 If we violate agreements by publicly disclosing your personal information, you have the right to request immediate cessation of such disclosure and to notify relevant recipients to delete the corresponding information;
8.2.5 If we decide to respond to your deletion request, we will stop providing products or services to you and delete your personal information according to applicable legal requirements.
9 Protection of Information About Minors
9.1 Our products and services are primarily aimed at adults. For collecting minors' personal information with the consent of legal guardians, we will only use or publicly disclose such information when allowed by law, with explicit consent from legal guardians, or when necessary to protect minors.
9.2 If we discover that we have collected minors' personal information without prior consent from legal guardians, we will take steps to delete the relevant data as soon as possible. If legal guardians believe that minors have submitted personal information without their prior consent, please contact us to ensure the deletion of such information.
10 How to Contact Us
10.1 If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise any rights or discuss any requirements, please contact the department responsible for personal information protection matters through the following means:
Changsha Sunye Electric Co., Ltd.
Phone: 400-0755-731
Address: Ruye Electric Industrial Park, 669 Xinsheng Road, Yuelu High-tech Zone, Changsha City, Hunan Province
Email: sunye cssunye.com
10.2 For security reasons, you may need to provide a written request or prove your identity in other ways. Generally, we will reply within 15 days. If you are dissatisfied with our response, especially if you believe that our handling of personal information has damaged your legitimate rights and interests, you can file complaints or reports to regulatory authorities such as Cyberspace Administration, telecommunications, public security, and market supervision.
10.3 If you are dissatisfied with our response, especially if you believe that our handling of personal information has damaged your legitimate rights and interests, you can also seek solutions by filing a lawsuit with the competent court where the defendant resides.
11 Updates to the Policy
11.1 To provide better services and a superior user experience, this agreement will be updated in a timely manner according to business adjustments, changes in laws and regulations, or policy changes. If you continue to use any of our services or visit our related websites after adjustments or changes to the privacy policy, we believe this represents that you have fully read, understood, and accepted the modified privacy policy and are bound by it.
11.2 This Privacy Policy was last updated on: September 5, 2022.
Changsha Sunye Electric Co., Ltd.
Version dated September 5, 2022
Effective from September 5, 2022